iPhone Leavers dealing with iMessage issues

TechCrunch is helping shed light on an iMessage bug that’s causing problems for iOS users trying to send SMS messages to ex-iPhone users who have switched to another platform, such as Android.

What happens is, the iPhone attempts to send the SMS to the ex-iPhone user as an iMessage — just like it always did before the recipient switched devices. But since Android doesn’t support iMessage, the text ultimately fails.

Simple, if naive solution:

1. Don’t let your friends switch away from iPhones.

Complicated, if realistic solution:

1. Tell them to go to: https://supportprofile.apple.com/MySupportProfile.do
2. Log in with their Apple ID.
3. Click on “edit products”
4. Click on the “x” to the right of the product.
5. Click “unregister”

According to a tipster in Apple’s support forums, this should resolve the issue entirely. Unfortunately, this is just one of several iMessage related bugs we’ve been tracking lately. New service or not, Apple needs to get on top of this so users don’t have to go through steps they ought not have to go through.

Source: Apple Support Communities via TechCrunch